Delivery Instructions
Shopping
Shopping Procedure
Credit card information will not be stored on the website, so you can use your credit card to pay with peace of mind.
Credit card supports Visa, MasterCard or JCB. Paypal, Apple/Google pay, and other Payment gateways are supported.
┃Delivery Method
► Current Shipments originate from Taiwan, for home delivery
The goods you ordered will be sent by the Taiwan postal office and be delivered to your home within normal shipping times.
┃Other Notes
- Please understand that because we are a small business, your order will be fulfilled and shipped once full payment is received.
- You will receive a proof of purchase confirmation email once your order is completed.
- For purchases made outside of Taiwan, there will be a 1-2% overseas handling fee on your credit card.
- Each country may determine whether or not the goods are subject to customs and excise duties according to the import tariff regulations; if the goods are subject to random inspection, or additional fees, the cost will be borne by the recipient.
- Recipients are required to comply with the import regulations and restrictions (prohibited goods, etc.) of the country (region) where the goods are to be shipped, or the recipient will be responsible for any legal issues related to any violation.
- If the delivery fails due to incorrect information (e.g. wrong recipient, phone number, address, etc.), the shipping fee cannot be refunded, and the purchaser will be responsible for the return shipping fee.
- The purchaser will be responsible for the return shipping cost. If the merchandise is stranded overseas, the total amount of the merchandise will not be refunded.
- Overseas purchases are tax-free, and the packing order is treated as a proof of purchase, with no separate invoice issued.
- Please note that we do not offer returns or exchanges for products that are not defective.
- Prices and shipping charges are calculated in USD, the actual amount to be deducted depends on the exchange rate of the day, we recommend checking with your credit card bank or provider.
- The sender is Ms. Yang Hsiu Wen, please pay attention to the package information
Shopping Procedure
- We recommended that you create a user account on our website (you can check the progress of the order)
- Select the number of products and variations (if you have more than one item in your order, please pay attention to whether there are duplicate products. Just a reminder that the order can not be changed once it is confirmed. Thank you for understanding.
- (Except for Taiwan) On the checkout page, please us English when writing your real name, English address, mailbox, and local contact phone number for your specific country.
- Please double check and confirm that the information is correct, including the amount and quantity / during your shopping cart checkout process.
- After the order is successfully placed, we will send a confirmation email with order details to your mailbox. If after 10 minutes, you do not receive this confirmation letter, please write to our customer service mailbox: contact@metsalife.com
- Choose the preferred payment and delivery method
Credit card information will not be stored on the website, so you can use your credit card to pay with peace of mind.
Credit card supports Visa, MasterCard or JCB. Paypal, Apple/Google pay, and other Payment gateways are supported.
┃Delivery Method
► Current Shipments originate from Taiwan, for home delivery
The goods you ordered will be sent by the Taiwan postal office and be delivered to your home within normal shipping times.
┃Other Notes
- Business hours are from Monday to Friday.
- If we are unable to accept/complete your order, we will notify you within 7 working days after receiving your order.
- For special urgent orders and delayed delivery of products, please contact our customer service hotline at: contact@metsalife.com.
- In the event that a product does not arrive within the expected time, please bear with us, we'll just getting started with international shipping. Thank you!
International Shipping
- Except for Taiwan, please make sure to fill in the following information: English name and address, E-MAIL, and local contact number.
- Delivery time is not counted for vacation, but will be longer during festivals (about 7-14 days delayed).
- Prices and shipping charges are calculated in TWD, the actual amount to be deducted depends on the exchange rate of the day, we recommend checking with your credit card bank.
USA
Free shipping on orders over TWD 5,500
10-14 days
Canada
Free shipping on orders over TWD 5,500
10-14 days
Australia
Free shipping on orders over TWD 5,500
10-14 days
Hong Kong
Free shipping on orders over TWD 3,000
8-10 days
Singapore
Free shipping on orders over TWD 3,000
8-10 days
Malaysia
Free shipping on orders over TWD 3,000
8-10 days
Taiwan
Free shipping on orders over TWD 1,100
1-7 days
Japan
Free shipping on orders over TWD 5,000
10-14 days
United Kingdom
Free shipping on orders over TWD 5,500
10-14 days
Germany
Free shipping on orders over TWD 5,500
10-14 days
France
Free shipping on orders over TWD 6,000
10-14 days
Macau
Free shipping on orders over TWD 3,000
8-10 days