Terms of Service

Recognition and Acceptance of Terms:

1. The official shopping website, www.metsalife.com (hereinafter referred to as "this website"), is operated based on these Terms of Service (hereinafter referred to as "the Terms") by Matsulife Co., Ltd. By completing the registration process on this website or using the services provided herein, the member indicates that they have read, understood, and agreed to accept all the contents of these Terms and fully accept the existing and future service items and content derived from these Terms. This website has the right to modify or change the content of these Terms at any time, and the modified Terms will be published on the website. Matsulife will not individually notify the members of such modifications or changes. By continuing to use the services after any modifications or changes, the member is deemed to have read, understood, and agreed to accept such modifications or changes. If the member does not agree to the revised or updated terms of service or any other provisions of these Terms, the member should immediately stop using this service.

2. If the member is a minor under the age of twenty, they must have their parent(s) or guardian(s) read, understand, and agree to all the contents of this agreement and its subsequent modifications and changes before registering as a member or using or continuing to use this service. When the member uses or continues to use this website, it is presumed that the member's parent(s) or guardian(s) have read, understood, and agreed to accept all the contents of this agreement and its subsequent modifications and changes.

3. Both the member and this website agree that all the contents of using this service, including expressions of intent, will be conducted in electronic form.

Member's Registration Obligations:

To use this service, the member agrees to the following:

  1. Provide the correct and up-to-date information as prompted on the registration form for the member themselves and not register as a member on behalf of a third party. Each member can only register and log in with one account and cannot register multiple times.

  2. Maintain and update the member's personal information in real-time to ensure its accuracy and obtain the best service.

  3. If the member provides any incorrect or untrue information, fails to provide the necessary information as instructed, or duplicates the registration of an account, etc., this website has the right, without prior notice, to suspend or terminate the member's account in whole or in part and refuse the member's use of this service.

Metsalife.com Privacy Policy:

Regarding the member's registration and other specific information, it is protected and regulated by Matsulife's "Privacy Policy."

Member Account, Password, and Security:

After completing the registration process for this service, the member will obtain a specific password and member account. It is the member's responsibility to keep the password and account confidential. Any input of the member's account number and password and login information in accordance with the prescribed methods, regardless of whether it was personally input by the member or not, will be presumed to be used by the member themselves. The member will be fully responsible for all actions taken using the password and account.

The member agrees to the following:

-Notify this website immediately if the member's password or account is stolen or has any other security issues.

-End the use of the member's account after each connection.

-The member's account, password, and member rights are for the exclusive personal use and enjoyment of the member and cannot be lent, transferred, or used jointly with others.

-In the event of the account and password being stolen, improperly used, or other situations where this website cannot ascertain whether it was used personally by the member, this website will not be liable for any resulting damages, except in cases where it can be attributed to the fault of this website.

-If this website becomes aware that the member's account and password have been used by someone else, it will immediately suspend the use of that account (including processing transactions made with that account).

Protection of Children and Adolescents:

To ensure the safe use of the internet by children and adolescents and to avoid infringement of privacy rights, parents (or guardians) should fulfill the following obligations: When children under the age of twelve use this service, they should be accompanied by an adult throughout the entire process. For adolescents aged twelve or above but under eighteen, their use of this service should also be considered based on whether parental consent is given.

User's Legal Obligations and Commitments:

The member promises not to use this service for any illegal purposes or in any illegal manner and agrees to comply with the relevant laws of the Republic of China and all international practices related to internet use. If the member is a user from outside the Republic of China, they also agree to comply with the laws of their own country or region. The member agrees and guarantees not to use this service for any actions that would infringe upon the rights of others or violate the law, including but not limited to:

  1. Publishing or transmitting any defamatory, insulting, threatening, offensive, indecent, obscene, false, public order-violating, or immoral content in any form, such as text, images, or files.

  2. Infringing or damaging the reputation, privacy, trade secrets, trademarks, copyrights, patents, other intellectual property rights, or any other rights of this website or others.

  3. Violating the confidentiality obligations according to laws or contracts.

  4. Using this service under someone else's name.

  5. Transmitting or distributing computer viruses.

  6. Engaging in commercial activities without prior authorization from this website.

  7. Posting, transmitting, or sending spam emails, chain letters, illegal or unauthorized multilevel marketing messages, and advertisements, or storing any data that infringes upon the intellectual property rights of others or violates laws.

  8. Behaving in a way that bothers or offends other users of this service or third parties in violation of general internet etiquette.

  9. Engaging in any behavior that does not comply with the intended use of this service or that this website has valid reasons to consider inappropriate.

Changes in Service Content and Electronic Newsletter (EDM) Delivery:

Members agree that this website may adjust, change, or terminate the items or content of the services provided by the website as needed for business reasons and practical situations, without the need to individually notify members. Members agree that this website may add, modify, or terminate related activities based on the actual execution situation and choose the most appropriate way to inform members. Members agree that this website may periodically send electronic newsletters or marketing messages (EDM) to the member's registered email account. When the member indicates refusal to receive marketing messages after receiving such messages, this website will stop sending marketing messages.

Service Suspension and Interruption:

This website will maintain the normal operation of the system and services using generally reasonable techniques and methods. However, this website reserves the right to suspend or interrupt the provision of the services under the following circumstances:

  • Necessary maintenance and construction of the website's electronic communication equipment
  • Sudden failure of the website's electronic communication equipment
  • Suspension of the electronic communication service applied for by this website, leading to the inability to provide services
  • Events of force majeure or other factors beyond the control of this website, resulting in the inability to provide services

Transactional Behavior:

When members use this service for transactions, they should follow the website's provided mechanism to confirm the quantity and price of the products. Members agree that when they order products using this service, this website reserves the right to decline orders or cancel shipments until the transaction is confirmed by the website. After the member sends an order notification to this website, the system will automatically send an acceptance notification, but this notification is not an order confirmation notice. The website will inform the member separately about whether the transaction is confirmed or not. If there are errors in the traded goods or services, including but not limited to specifications, descriptions, and images, this website may reject the order within 7 working days after placing the order. If a member engages in any behavior that causes trouble or damage to the operations of this website, such as arbitrary returns, order cancellations, or other inappropriate actions deemed by the website, the website may refuse the transaction or permanently cancel the membership. For certain types of products, such as pre-order items, items displayed as out of stock, items that require sourcing from suppliers, or items shipped directly from manufacturers, the website will inform the member in the most suitable way (primarily by email, with additional methods such as phone, mail, or fax) if the order cannot be fulfilled due to reasons related to the characteristics of the product transaction. When members engage in transactions using this service, they have the right to exercise their rights in accordance with the Consumer Protection Act. If there are doubts about the terms of service due to the member's transactional behavior, the interpretation shall be in favor of the consumer.

Limitation and Exclusion of Liability:

All functions provided by this service are provided as-is, and this website does not assume any express or implied warranty liability for their performance, speed, completeness, reliability, security, correctness, etc. This website does not guarantee that the emails or content sent by the website's webpages, servers, domains, etc., will be free of computer viruses or other harmful elements, nor does it guarantee that the transmission and storage of emails, files, or data will be accurate, error-free, or uninterrupted. This website is not responsible for damages caused by the failure, loss, or error in the transmission or storage of such emails, files, or data.

Protection of Intellectual Property Rights:

The software, programs, and all content on the website, including but not limited to works, images, files, information, data, website structures, and webpage designs used by this website, are owned by this website or other rights holders in accordance with the law and are protected under intellectual property rights, including but not limited to trademark rights, patent rights, copyright, trade secrets, and proprietary technology, etc. No one may use, modify, reproduce, publicly broadcast, create derivative works, distribute, publish, publicly display, reverse engineer, decompile, or disassemble them without prior written consent from this website or other rights holders. If a member wants to quote or reprint the aforementioned software, programs, or website content, they must obtain prior written consent from this website or other rights holders. Respecting intellectual property rights is a duty that members must fulfill, and if there is any violation, members shall be liable for damages to this website (including but not limited to litigation costs and attorney fees). In principle of respecting others' intellectual property rights, members agree not to engage in any acts that infringe upon the intellectual property rights of others when using the website's services. If a member is involved in any infringement, this website may suspend all or part of the services or cancel the member's account directly.

Member's Authorization to This Website:

Regarding the data uploaded, transmitted, inputted, or provided by members, members agree that this website may collect, process, store, transmit, and use such data within a reasonable scope to provide other information or services to users, create member statistics, conduct investigations or research on online behaviors, or for any other lawful use. If a member has no legal right to authorize others to use, modify, reproduce, publicly broadcast, create derivative works, distribute, publish, or publicly display certain data, and to transfer the aforementioned rights to a third party, please do not upload, transmit, input, or provide such data to this website. Once any data is uploaded, transmitted, inputted, or provided to this website by a member, it is deemed that the member has allowed this website to use, modify, reproduce, publicly broadcast, create derivative works, distribute, publish, and publicly display such data without conditions and may transfer the aforementioned rights to others without objection. The member also guarantees that this website's use, modification, reproduction, public broadcasting, creation of derivative works, distribution, publication, public display, and transfer of such data will not infringe upon any third party's intellectual property rights; otherwise, the member shall be liable for damages to this website (including but not limited to litigation costs and attorney fees). When processing returns, members authorize this website to handle online sales allowance invoices to expedite the refund process.

Special Authorization:

Due to the use of this service for online transactions or activities, it may be necessary to complete the delivery or retrieval of goods (or gifts, etc.) through courier or freight carriers. Therefore, members agree and authorize this website to provide the personal information necessary for delivery (such as recipient's name, delivery address, contact phone number, etc.) to courier and freight carriers and related cooperating companies as required for the specific online transaction or activity to facilitate the delivery or retrieval of the goods (or gifts, etc.).

Rejection or Termination of Member Usage:

Members agree that this website, for the purpose of maintaining transaction security, may terminate the use of passwords, accounts (or any part thereof), or this service (or any part thereof) of any member for any reason, including but not limited to lack of usage or violation of the explicit provisions and principles of these service terms, or remove and delete any "member content" within this service. Furthermore, members agree that if the use of this service (or any part thereof) is terminated, this website shall not be liable to the member or any third party.

Applicable Law and Jurisdiction:

The interpretation and application of these service terms, as well as any disputes or controversies between members and this website arising from transactional activities related to these service terms, shall be governed by the laws of the Republic of China (Taiwan) and shall be under the jurisdiction of the Taipei District Court in Taiwan as the court of first instance. However, if the law has mandatory provisions regarding the jurisdictional court, such provisions shall be followed.